Be Your Best in Payments

Get the knowledge and skills you need to successfully get ahead in the evolving business of payments

Inspirational learning that drives business success

Build your human capital advantage through knowledge transfer that meets your business needs

  • We provide practical knowledge transfer which will help you and your business grow
  • We have unrivalled global experience in 120 countries for you to leverage
  • We build professional capability quickly in a fast changing payment world
  • We develop compelling and impactful learning that engages
  • We inform and delight our audiences with first class content, supported by diverse training techniques, rich examples and plenty of good humour
  • We have a network of payment specialists across the industry who are passionate about helping others learn
Training

From fast-track payment industry education for new starters through to specialized in-depth business topics that drive the bottom line.

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Benefits

  • A wide range of topics covering the full value chain of payments from the fundamentals of today to the essentials of tomorrow
  • Flexible formats including classroom, workshops and lectures designed to best suit your needs
  • From one-hour ‘power breakfast’ through to 5-day residential programmes, we tailor the training solution to fit your budget, time and resources
Executive Education

Distilled insights allowing for rapid familiarization for time constrained executives to understand the key issues and opportunities of the industry.

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Benefits

  • Ideal for senior staff who are new to the business
  • Perfect for the Executive who needs to quickly get up to speed
  • Fully flexible – participants drive an evolving, no waste agenda
Industry Briefings

Gain a real insight from industry briefings that get past the headlines – an easy way to keep up-to-date with the fast changing payments landscape.

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Benefits

  • Stay on top of industry developments from regulatory intervention to technology development
  • Become familiar with the issues that are forcing change and driving tactical decisions
  • Distil the information overload to the meaningful essentials
Facilitation

Get the best out of your event to deliver focus, impact and better results.

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Benefits

  • Gain access to proven ability to engage audiences, sustain attention and ensure consistent participation
  • Tap into a track record of managing delegate dynamics, from icebreaking and interaction to the management of evolving expectations
  • Leverage the advantage of the independent to address difficult and controversial topics, and to provide an external point of view which encourages free thinking
Key Note Speaking

Add real value with a thought provoking, knowledgeable, entertaining and independent perspective.

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Benefits

  • Give your meeting a boost with a speaker who consistently outscores his podium rivals
  • Gain credibility by adding an independent voice who informs and entertains
  • Inject life into your conference with bold and original viewpoints gained from experience across the globe
Webinars

The cost effective way to inform, educate and promote industry education.

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Benefits

  • Vast experience in developing payments based webinars
  • Stand alone topics and/or an integrated series of subjects within a common theme
  • From simple voice-over formats to sophisticated e-learning tools
  • Typically, 30-60 minute sessions developed to provide a modular approach to learning
An overview of payments, with all the fundamental principles and core components

Topics

  • The role & value of payments
  • The fit of payment cards to consumer banking
  • The 4 Party model
  • Issuing fundamentals
  • Acquiring fundamentals
  • Credit risk management
  • Fraud management
Defining key functional areas within payments, explaining their role and business impact

Topics

  • Transaction Life Cycle
  • Make or Buy: the role of Outsourcing
  • Managing the Customer Experience
  • The changing focus of Operations
  • Multi-Channel Management
  • The use of (big) data
The complete life cycle of card marketing, from developing a compelling proposition to staying “top of wallet”

Topics

  • Market Research
  • Product Definition
  • Product Development
  • Product Positioning
  • Product Launch
  • First time Activation

  • Ongoing Usage
  • Loyalty & Retention
  • Attrition
  • Partnership marketing
  • Campaign management
  • Marketing materials

Understand the primary costs and revenues. Gain insights into the levers and tactics that drive profitability

Topics

  • Issuer Economics: Credit, Debit & PrePaid
  • Acquirer Economics
  • Managing for Profit
  • The Power of Pricing
  • Portfolio Analysis
  • P & L management
  • New ways to make money
Learn about attitudes to risk and the appetite for it. Know how to define, manage and control risk within a profitable context

Topics

  • Balancing Risk and Return
  • New account underwriting
  • Managing existing account risk: authorisation to CLI
  • Effective Collections
  • Targeting risky customers: upside/downside
  • The Impact of Regulation
  • Managing Reputation
Find out what’s happening, now and next. Keep up and stay ahead in the evolving world of payments

Topics

  • The Changing Payments Landscape: new value chain, new players & new business model
  • Building a Digital Marketing Strategy
  • The Impact of Social Media
  • Industry challenges today
  • Fit for purpose: building new competencies

New to Payments

An overview of payments, with all the fundamental principles and core components

Topics

  • The role & value of payments
  • The fit of payment cards to consumer banking
  • The 4 Party model
  • Issuing fundamentals
  • Acquiring fundamentals
  • Credit risk management
  • Fraud management

Payments Value Chain

Defining key functional areas within payments, explaining their role and business impact

Topics

  • Transaction Life Cycle
  • Make or Buy: the role of Outsourcing
  • Managing the Customer Experience
  • The changing focus of Operations
  • Multi-Channel Management
  • The use of (big) data

Marketing

The complete life cycle of card marketing, from developing a compelling proposition to staying “top of wallet”

Topics

  • Market Research
  • Product Definition
  • Product Development
  • Product Positioning
  • Product Launch
  • First time Activation
  • Ongoing Usage
  • Loyalty & Retention
  • Attrition
  • Partnership marketing
  • Campaign management
  • Marketing materials

Profitability & Portfolio Management

Understand the primary costs and revenues. Gain insights into the levers and tactics that drive profitability

Topics

  • Issuer Economics: Credit, Debit & PrePaid
  • Acquirer Economics
  • Managing for Profit
  • The Power of Pricing
  • Portfolio Analysis
  • P & L management
  • New ways to make money

Risk & Reputation

Learn about attitudes to risk and the appetite for it. Know how to define, manage and control risk within a profitable context

Topics

  • Balancing Risk and Return
  • New account underwriting
  • Managing existing account risk: authorisation to CLI
  • Effective Collections
  • Targeting risky customers: upside/downside
  • The Impact of Regulation
  • Managing Reputation

The Digital Future of Payments

Find out what’s happening, now and next. Keep up and stay ahead in the evolving world of payments

Topics

  • The Changing Payments Landscape: new value chain, new players & new business model
  • Building a Digital Marketing Strategy
  • The Impact of Social Media
  • Industry challenges today
  • Fit for purpose: building new competencies

What Our Clients Say

"Peter is by far the best trainer I have come across in our industry – he is not only very knowledgeable in every aspect of the business, but is also very good at getting you to understand complex issues in a simple way. All delivered with a wealth of examples and humour!"

Martin Schachinger, Erste Bank, Austria

Peter has wide experience and knowledge...His presentations are well organised and above all, educational and enjoyable. He is an excellent presenter, involves his participants and has a pool of worldwide examples to suit any situation. We would not hesitate to bring Peter back...."

Hoskuldur H Olafsson, CEO, Valitor, Iceland

"An inspiring motivator. Peter’s depth of knowledge and experience is delivered in a way that challenges the learner yet at the same time inspires."

Jan Zellig, ABN AMRO Creditcard Services

"Peter has a good way of explaining difficult concepts"

Sam Meechin, Toronto Dominion Bank

"It was a really valuable learning experience and great fun too"

Abegundi Masilo, First Bank of Nigeria

"I loved all the examples – great insights and new perspectives"

Brad Williams, Westpac Banking Corporation

Some of our valued clients

We work with our clients to develop the right solution to help them develop their people and their business

We tailor our approach and our team to suit your requirements.

Peter Hall

Managing Partner

Peter Hall is a payments consultant, trainer and executive coach who has worked in the payments industry for 30+ years, with direct experience from over 100 markets.

Peter has delivered over 500 training and education events, reaching in excess of 15,000 managers and executives working in payments. His main strengths are in teaching on a range of payment card topics for issuing/acquiring banks across the world, with a variety of presenting, hosting and tutoring roles.

He also has direct experience in advising banks across the world on the Strategic, Product Development, Risk Management, Profitability and Marketing components of all types of Consumer Payment programmes, including Debit, Credit and PrePaid cards.

Providing an in-depth mix of hands-on expertise and “multi-local” exposure, based on a uniquely diverse pedigree of global customers, Peter helps those new to the industry to more experienced clients to transform strategic challenges into winning tactics. He has a proven ability to absorb different environments and deliver locally relevant solutions.

Contact
Peter Hall:

Intuition International Limited
Jura House
Birchwood Lane
Chaldon
United Kingdom
CR3 5DQ
+44 (0) 1883 348361
peter@intuition-payments.com

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